Refund policy

Return & Refund Policy

Thank you for your purchase! Please note that due to the nature of our products, all sales are final. We specialize in live flower items, which are perishable and cannot be returned or refunded.

Damages and Issues

We take great care to ensure your flowers arrive in perfect condition. If your order arrives damaged, defective, or incorrect, please contact us immediately at camelliaslovers@gmail.com with your order details and photographs of the issue. We will evaluate the situation and work to resolve it promptly.

Non-Returnable Items

As live flowers are perishable, we do not accept returns, exchanges, or cancellations once an order has been processed and shipped. Additionally, we are unable to accept returns on custom or personalized orders.

Refunds

Refunds are not available for live flower items. However, if you encounter an issue with your order upon delivery, please reach out to us at camelliaslovers@gmail.com, and we will assist you to the best of our ability.

We appreciate your understanding and thank you for choosing us for your floral needs!